The Customer Success Specialist plays a critical role in driving customer retention and adoption for long-tail accounts through proactive engagement and collaboration with partners. This position focuses on renewal management, nurturing customer relationships, and leveraging internal data insights to improve customer experience and business outcomes. Fluency in multiple European languages is essential to support a diverse customer base.

Key Responsibilities

Renewal Management: Ensure timely and accurate processing of subscription renewals for low-touch accounts via partners, minimizing churn.
Customer Nurturing: Maintain ongoing, value-driven communication with customers to reinforce product perks and encourage continued usage.
Partner Enablement: Collaborate with distributor partners to streamline renewal workflows and provide guidance for customer success strategies.
Internal Data Research: Analyse customer usage data, renewal trends, and account health metrics to identify risks and opportunities for upsell or cross-sell.
Customer Education & Adoption: Share best practices,



training resources, and product updates to drive increased adoption and utilization.
Issue Resolution: Address inquiries and resolve renewal-related challenges promptly, escalating complex cases when necessary.
Process Optimization: Contribute to improving internal processes for renewals, engagement, and reporting.

Core Objectives

Retention & Renewal Success - Achieve high renewal rates for long-tail accounts.
Customer Value Realization - Ensure customers understand and leverage product capabilities.
Adoption Growth - Drive increased usage and engagement through proactive outreach.
Partner Collaboration - Enable partners with tools and insights for effective customer success.

Knowledge, Skills, And Experience

Experience: 3-5 years in Customer Success, Renewals, or Account Management (preferably in SaaS or CAD industry).
Education: Bachelor's Degree required.
Strong analytical skills fo

📌 Customer Success Specialist (Chennai)
🏢 Tech Data APAC​
📍 Chennai