Job brief
We are looking for a skilled sales operations executive to oversee the
relationships of the company with its most important clients. You will be
responsible for obtaining and maintaining long term key customers by
comprehending their requirements.
The ideal candidate will be be apt in building strong relationships with
strategic customers. You will be able to identify needs and requirements
to promote our company’s solutions and achieve mutual satisfaction.
The goal is to contribute in sustaining and growing our business to
achieve long-term success.
Responsibilities
Develop trust relationships with a portfolio of major clients to ensure
they do not turn to competition
Acquire a thorough understanding of key customer needs and
requirements
Expand the relationships with existing customers by continuously
proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in
a timely manner
Serve as the link of communication between key customers and internal
teams
Resolve any issues and problems faced by customers and deal with
complaints to maintain trust
Play an integral part in generating recent sales that will turn into long-
lasting relationships
Prepare regular reports of progress and forecasts to internal and
external stakeholders using key account metrics