Be part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place.
Here’s what our employees have to say about working at JFrog:
"I wanted to work in a company that takes technology forward."
"Our business is so interesting because it is constantly moving, and we have to adapt current solutions to the challenges that arise from the customers."
"It’s nice to work for a company with a must-have product, not a nice-to-have."
What you’ll be doing as a Technical Success Manager:
Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores.
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
Provide Service to JFrog Sales team by focusing on customers’ strategy, and to make sure JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time.
To formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines
Work with the Solution engineering and Professional Services team to ensure all customers complete their projects timely and successfully
Focus on NPS/CSAT and Customer Lifetime Value .
Monitor the customer health and their perception of JFrog brand by becoming a Platform Health Expert.
Be first point of escalation
Develop full understanding of JFrog platform
What You Bring On To The Table
5+ years of professional experience preferably in customer success management, relationship management, delivery management, consul