Tata Consultancy Services Limited(TCS) is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries As of 2024, Tata Sons owned 71.74% of TCS, and close to 80% of Tata Sons' dividend income came from TCS
.
Job Role - Salesforce Service cloud develop
er Exp- 5+ Yea
rs location - Hyderab
ad
Mode of Interview - Face to F
ace Interview Date - 11 July-26, Satu
rdayInterview Time - 9:00 AM -1:00
PM
We are seeking a skilled Salesforce Service Cloud Developer to design, develop, and implement scalable Service Cloud solutions that enhance customer support processes and improve service operations. The ideal candidate should have robust experience in Salesforce development, Service Cloud configuration, integrations, and customization using Apex, Lightning Web Components (LWC), and Salesforce best pract
ices.Key Responsibil
itiesDesign, develop, and maintain Salesforce Service Cloud applications and customizat
ions.Configure and customize Service Cloud features inclu
ding:Case Manag
ementOmni-Ch
annelKnowledge
BaseService Co
nsoleEntitlements & Miles
tonesEmail-to
-CaseWeb-to
-CaseLive Agent
/ChatDevelop custom solutions u
sing:Apex Cl
assesApex Tri
ggersBatch
ApexQueueable
ApexLightning Web Components
(LWC)Aura Compo
nentsVisualforce Pages (if requ
ired)Build and maintain integrations between Salesforce and external applications using REST/SOAP APIs, Platform Events, and Middleware t
ools.Implement security and sharing models, profiles, permission sets, and role hiera
rchy.Perform code reviews and ensure adherence to Salesforce development best pract
ices.Troubleshoot production issues and provide ongoing sup
port.Collaborate with business stakeholders, architects, administrators, and QA teams to deliver scalable solut
ions.Participate in Agile/Scrum ceremonies and support release management activi