Sales Order Management

Process sales orders accurately and promptly to ensure customer satisfaction.
Collaborate closely with the sales team to address any order discrepancies or special requirements promptly.

Documentation Handling

Prepare proforma invoices accurately and promptly.
Account and Item Master Creation:
Create and maintain account master records for recent customers and vendors, ensuring accuracy and completeness.
Establish item master records for new products, collaborating with relevant teams to align with customer needs.

Reporting And Analysis

Generate operating cycle reports and summary sheets to track sales performance and identify trends.

Sample Dispatch Intimation

Coordinate with relevant departments to ensure timely dispatch of samples to customers.
Provide customers with necessary information and updates regarding sample dispatch status.

Pending Sampler Request Management

Monitor and follow up on pending sampler requests, ensuring timely processing and delivery.




Coordinate with internal teams to prioritize and fulfill sampler requests according to customer needs.

PI (Proforma Invoice) Preparation

Prepare proforma invoices accurately and promptly in response to customer inquiries or orders.
Ensure all relevant details and specifications are included in proforma invoices as per customer requirements.Sales Support:
Assist in preparing sales presentations and proposals for clients, incorporating relevant data and information.
Handle client calls and emails professionally, addressing inquiries and providing necessary support.Documentation and Communication:
Prepare and send reports, invoices, declarations, COA (Certificate of Analysis), and specifications via email or other channels as required.
Manage sampler request files and documents in Excel, ensuring proper organization and accessibility.

Skills: invoice generation,communication,documentation,customer,management,records

📌 Senior Customer Support Executive (Ahmedabad)
🏢 Flavaroma
📍 Ahmedabad