Customer Solution Engineer

Function : Customer Success
Job Location : Whitefield, Bangalore
Reporting to : Director - Customer Solutions

About Us:
Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single, intuitive interface. With Zluri, organisations automate compliance readiness and ensure that the right people have the right access to the right applications at the right time, with minimal time and manual effort.

Role Summary:
The ideal candidate will act as a trusted SME consultant to our customers, guiding their onboarding, implementation, and adoption of Zluri across a range of use cases. He/She would be responsible for managing a portfolio of accounts through the continuous life cycles of Onboarding, Integration, Adoption, Value, Happiness, Retention, and Advocacy.

Key Responsibilities:

Onboarding and implementation of customers

Onboard current customers to the Zluri platform,



aligning with the Customer Success team to understand business objectives and ensuring a fast time to value
Configure the Zluri platform features to meet customers' business objectives
Set up and integrate Zluri SaaS and IAM/Automation tools with the customer applications
Utilize product and technology expertise to develop blueprints for newer/ongoing implementations
Providing proactive, continuous post-onboarding engagement to monitor system performance, data integrity, and provide recommendations on optimizing the implementation for optimal adoption and ROI
Providing proactive technical consulting and trusted advice to our customers with every engagement

Solutioning:

Work with customers and CSMs to troubleshoot and resolve issues, escalations, and product gaps, with proactive ownership
Deliver high-quality deliverables on time
Understand the customer's IT and security processes and landscape. Consult, ideate, and im

📌 Customer Solutions Engineer (Bengaluru)
🏢 Zluri
📍 Bengaluru