3-6 years in Social Media Management, Digital Marketing, Brand Communication or Online
Reputation Management.
 Prior experience in agency management and stakeholder coordination is a plus
 Experience in BFSI / Insurance / Banking / Financial Services is preferred.
 Hands-on experience of Social Media Platforms is a must.
Act as the primary SPOC for the social media agency, managing all communication, briefs, and
deliverables.
 Manage the social media content calendar, ensuring alignment with brand and business priorities.
 Coordinate with internal stakeholders (Brand, Product, HR, Customer Experience, Sales) to
gather inputs for content and campaigns.
 Ensure timely execution of campaigns, topical content, and always-on communication.




 Act as the primary SPOC for the ORM agency, overseeing day-to-day reputation management.
 Review ORM reports and cascade relevant details to respective departments.
 Work closely with Compliance and Legal teams to ensure all social media content is approved
before publishing.
 Monitor social media performance and share insights, learnings, and recommendations with
stakeholders.
 Track industry trends, competition, and emerging formats to continuously improve content
strategy.

📌 Assistant Manager (Mumbai)
🏢 IndiaFirst Life
📍 Mumbai