About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
Creating a world-class customer experience is critical to Ethos’ mission and will continue to determine our growth and success in the life insurance industry. We are looking for a Business Systems Specialist who can help enable our Customer Experience (CX) teams to deliver this experience. This specific position will focus primarily on customer support automations,



including the automation through customer self-service and the development of AI powered voice, chat and email bots. To succeed in this role, you should be passionate about creating frictionless processes to improve the Ethos customer experience and have an extreme attention to detail.
Duties and Responsibilities:
Gather requirements, design flows, and write final content for Virtual Assistants and Chatbots
Collaborate with teams across the organization to identify requirements and design digital self-service assets for various customer use cases
Use metrics, your own analysis, and other feedback mechanisms to identify, solution, and drive improvements in current CX processes to scale as the company grows
Uncover and review actionable data-driven insights with management to drive informed decisions, improve the customer experience processes, fuel overall productivity, and improve customer satisfaction
Discover gaps and inefficiencies in our existing tools and internal opera

📌 Business Systems Specialist (Bengaluru)
🏢 Ethos Life
📍 Bengaluru