Role Description

Key Responsibilities

Act as L3 escalation point for complex production incidents related to Java microservices, Python services, and AI systems
Perform root cause analysis (RCA) for critical system failures and recurring production issues
Debug and resolve issues across distributed microservices, APIs, messaging systems, and databases
Support and maintain Agentic AI workflows, including LLM-based agents, orchestration layers, and AI integrations
Analyze application logs, metrics, and traces to proactively identify and mitigate performance and reliability issues
Collaborate with DevOps and SRE teams to improve monitoring, ing, resiliency, and incident response
Implement and deploy hotfixes, configuration changes, and performance improvements in production environments
Work closely with development teams to drive problem remediation, permanent fixes, and production-readiness standards
Document known issues, operational runbooks, and troubleshooting guidelines
Participate in on-call rotations and support business-critical systems with strict SLAs





Required Skills & Qualifications

8+ years of experience in supporting and maintaining enterprise-scale applications
Solid hands-on experience with Java, especially Spring Boot-based microservices
Good proficiency in Python for troubleshooting services, automation, and operational tooling
Solid understanding of microservices architecture, distributed systems, REST APIs, and asynchronous messaging
Experience supporting Agentic AI or LLM-based systems, including:
Agent orchestration and execution flows
Tool invocation, memory, and agent state handling
Troubleshooting AI model integrations and inference-related issues
Strong experience with production debugging, log analysis, and performance tuning
Familiarity with cloud environments (AWS, Azure, or GCP) and container platforms (Docker, Kubernetes)
Knowledge of databases (SQL/NoSQL), caching, and data consistency issues
Experience with monitoring and observab

📌 Lead I (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram