Job description:

Job Description
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
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Develop, configure, and customize ServiceNow ITSM applications, workflows, and automation
Design, build, and troubleshoot ServiceNow modules such as Incident, Problem, MIM, CMDB, CSDM, Change, Portal, Knowledge, ITOM, Request and Service Catalog.
Implement integrations with external systems using APIs, web services, etc.
Collaborate with other cross‑functional teams to gather, analyse, and refine business and ITSM process requirements
Translate business and operational requirements into technical solutions.
Oversee MID Server architecture, deployment, scaling, and security for ITOM.
Design integrations between ServiceNow, ITOM and monitoring, cloud, and infrastructure tools.
Collaborate with Enterprise platform team for architecture decisions and design
Perform platform administration activities including user management,



access control (ACLs), roles, groups, and Service Portal configurations.
Create and maintain technical documentation, configuration records, and user‑training materials.
Develop and execute unit tests, System Integration Tests, Regression tests, and QA checks to ensure functional reliability.
Ensure adherence to Enterprise platform governance.
Apply ITIL and ITSM best‑practice to improve service delivery and ensure compliance with Enterprise and organisational standards.
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Deliver
No.Performance ParameterMeasure1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation
Mandatory Skills: Servi

📌 DEVELOPER (Pune)
🏢 Wipro
📍 Pune