About The Prospect

The Cloud Engineer is a technical position within the Managed Services division, responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk and Systems Team.

The ideal candidate will have 3 to 5 years of hands-on experience and advanced skills in administration, management, monitoring, and troubleshooting of Windows Server environments, Virtualization (Hyper-V and VMware), hands-on experience with Microsoft Azure and Microsoft 365 administration, and familiarity with Backup Technologies.

This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service.

How You Will Make an Impact

Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows Servers.
Troubleshooting and configuration of Active Directory, DNS/DHCP, File and Print Services.




Backup & Restore: Monitor, manage and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite Evault or similar) and assist in Disaster Recovery processes and procedures.
Perform routine updates and upgrades on servers.
Provide guidance and serve as an escalation point for TOC/NOC, Service Desk and Systems Teams for both Netrix and customer environments.
Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs.
Document configurations, procedures, and best practices; maintain accurate technical documentation.
Participate in client onboarding, delivery, and internal continuous improvement initiatives.
Document configurations, procedures, and best practices; maintain accurate technical documentation.
Participate in client onboarding, delivery, and internal continuous improvement initiatives.
Follow do

📌 Cloud Engineer (Pune)
🏢 Ideamine Technologies (Acquired by Netrix Global)
📍 Pune