We are looking for an active, energetic Client Support Executive with 0-1 year of Experience, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.
Roles And Responsibilities
Attending,Understanding & responding to Customer queries/issues over chat.
Will be responsible for facing customers, gathering requirements and providing possible solutions.
escalating the clients/ process to the manager
Analyse and identify process changes or product enhancements required & suggest if any.
Requirements
The candidate should have excellent written communication skills along with reading skills.
Should be active, energetic, and smart enough to understand the customer's queries.
Sharp understanding and memory of how software/product work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.