About The Prospect

Netrix Global is seeking a Cloud Engineer responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk, and Systems Team.

The ideal candidate will have 5-7 years of hands-on experience and advanced skills in administering, managing, monitoring, and troubleshooting Windows/Linux Server environments, as well as Virtualization (Hyper-V and VMware), and familiarity with Backup Technologies.

This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service requests.

How You Will Make an Impact

Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and Backups.
Server, Storage & Virtualization: Administer, Monitor,



and Troubleshoot incidents for on-premises/hosted or cloud Windows/Linux Server and Hypervisor environments, including but not limited to Active Directory, DNS/DHCP, File/Print Services, and Virtualization platforms (Hyper-V and VMware) and SANs
Backup & Restore: Monitor, manage, and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite, Evault, or similar) and assist in Disaster Recovery processes and procedures.
Perform routine updates and upgrades on servers, storage, hypervisors, and backup environments
Provide guidance and serve as an escalation point for TOC/NOC, Service Desk, and Systems Teams for both Netrix and customer environments.
Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs.
Participate in on-call rotations, including weekends and after-hours support.
Document configurations, procedures, and best practices; maintain accurate technical documentation.
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📌 Cloud Engineer (Pune)
🏢 Ideamine Technologies (Acquired by Netrix Global)
📍 Pune