We are looking for a Support Service Program Coordinator who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, ensuring timely delivery within defined SLAs.
Key Responsibilities
Vendor Governance & Management
Manage end-to-end vendor governance strategies across regions/countries
Onboard, train, and engage vendors on an ongoing basis
Monitor vendor performance using defined KPIs and scorecards
Drive continuous improvement in vendor productivity and compliance
RFx & Commercial Management
Manage RFQ, RFP, and RFI processes for vendors
Handle country-wise rate negotiations and rate closures
Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
Manage contract-related documentation and compliance
Resource Planning & Delivery
Own end-to-end resource planning and allocation
Ensure timely delivery of resources within agreed SLAs
Coordinate closely with internal stakeholders to understand demand
Proactively manage risks, delays,
and escalations
Catalog & Process Management
Manage vendor and rate catalogues end-to-end
Ensure data accuracy and regular updates
Drive process standardization and documentation
Stakeholder Management
Handle internal and external stakeholder management effectively
Lead escalation management and resolution
Act as a single point of contact for vendor-related matters
Required Skills & Competencies
Robust experience in vendor governance and procurement
Hands-on knowledge of RFQ/RFP/RFI processes
Excellent negotiation and commercial acumen
Strong Excel skills (data analysis, tracking, reporting)
Ability to manage multiple vendors and priorities simultaneously
Excellent communication and stakeholder management skills
Proven ability to deliver under tight timelines and SLAs
Preferred Experience
Experience in resource/staffing procurement or vendor management roles
Exposure to multi-cou
📌 Support Service Coordinator (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.