Role Overview:
We’re looking for a Principal Product Manager to own the order fulfilment experience at Snapmint. You’ll be responsible for ensuring that every order placed on the platform is processed, allocated, and dispatched accurately and on time. This includes building and optimising systems that manage order routing, buy box winner selection based on proximity to the customer, seller/warehouse allocation, inventory availability checks, and handoff to courier partners. You will also own the customer-facing “My Orders” page, ensuring buyers have real-time visibility into their order status. You will work closely with operations, sellers, and tech teams to eliminate fulfilment failures and scale the infrastructure as the business grows.

Key Responsibilities:
• Own the end-to-end order fulfilment flow — from order confirmation through picking, packing, and dispatch — across all seller and warehouse touchpoints
• Build and optimise the buy box winning logic to select the best seller for each order based on proximity to the customer,



ensuring faster delivery promises and improved delivery success rates
• Build and optimise order management systems (OMS) that handle order routing, allocation logic, and priority queuing across multiple fulfilment nodes
• Own the “My Orders” page across Android, iOS, and web — ensuring customers have accurate, real-time visibility into their order status, tracking details, and estimated delivery dates
• Define and enforce SLAs for order processing and dispatch, and build tooling to monitor and alert on breaches in real time
• Work with seller and warehouse partners to streamline fulfilment operations, reduce processing time, and improve dispatch accuracy
• Collaborate with courier and logistics partners to ensure seamless order handoff, label generation, and manifest creation
• Drive down fulfilment failure rates — including cancellations due to inventory mismatch, delayed dispatch, and seller non-compliance — through systemic fixes a

📌 Principal Product Manager (Bengaluru)
🏢 Snapmint
📍 Bengaluru