Skillset –

1. Active Directory & User Management
Strong hands-on experience with Active Directory administration
End-to-end user lifecycle management (creation, modification, deactivation)
Management of security groups and distribution groups
Access provisioning aligned with least privilege principles
Troubleshooting user login, permission, and policy-related issues

2. Office 365 Administration
Administration of Microsoft 365 environment
License assignment and optimization based on business needs
User access management across O365 services (Exchange, Teams, SharePoint)
Management of shared mailboxes and distribution lists
Troubleshooting Outlook and O365-related issues with minimal downtime

3. Identity & Access Management (IAM)
Implementation and support of Multi-Factor Authentication (MFA)
User enrollment and enforcement of MFA policies
Handling compromised accounts and securing user identities
Conducting periodic access reviews for audit and compliance requirements
Understanding of identity governance and audit readiness

4. Desktop Support & End-User Services




Troubleshooting OS-level and application issues (Windows setting preferred)
Deep familiarity with Outlook troubleshooting and profile/configuration issues
Ability to handle high-volume support while maintaining user satisfaction

5. IT Service Management & Ticketing
Hands-on experience with ITSM tools
Prioritization and categorization of incidents and service requests

6. Monitoring & Incident Response
Experience in alert monitoring tools like Auvik
Understanding of NOC operations and network outage handling
Basic network troubleshooting and escalation management
Proactive identification of potential incidents

7. Application Support
Troubleshooting business and enterprise applications
Ownership of incidents through to resolution within SLA timelines
Root cause analysis and prevention of recurring issues
Continuous improvement mindset to reduce repeat incidents month-over-month

8. Core Behavioral & O

📌 Senior System Administrator (Chandigarh)
🏢 Innovation Technology By Design
📍 Chandigarh