Description

Who We Are

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

About The Role

Scale Computing is looking for a Training Specialist to join our partner enablement team. This role sits at the center of two critical functions: building and publishing partner-facing e-learning courses, and triaging inbound partner learning support cases. You will take course designs, scripts, and content frameworks provided by the Sr. Manager and SMEs and produce polished learning experiences in Articulate Rise 360, publish them to our Docebo LMS, and keep the production pipeline organized in Monday.com. You will also serve as the first point of contact for partner LMS support issues and current training requests.

You won’t own training strategy, high-level curriculum design, or content decisions, as those will begin with the Sr. Manager and will be a collaborative endeavor as we move from planning to production.



What you own is execution quality, research and cross-functional collaboration, production speed, triage responsiveness, and the consistency of the learner experience across everything we publish.

What You’ll Do

Case Triage & Request Intake

Inbound Work Arrives Through Two Automated Salesforce Case Types

Training Request cases are submitted when a stakeholder or partner needs new training content. Upon receipt, review the request, log it on the Monday.com production board, and keep the requestor informed as it moves through prioritization and production.
LMS Support Request cases are submitted when a partner is experiencing an issue—course access, enrollment errors, completion tracking problems, or login issues. Serve as the first responder: diagnose, resolve when possible, and escalate to the Sr. Manager with full context when the issue requires deeper intervention.
Maintain accurate case records,

📌 Training Specialist (Bengaluru)
🏢 Scale Computing
📍 Bengaluru