We are seeking a talented individual to join our investments team at Mercer | a Marsh business. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.
Lead Specialist - Client Data Support
CRM / EDM Data Maintenanc
eThe ideal candidate will be responsible for supporting the maintenance, validation, and reconciliation of client data across Mercer’s CRM and EDM ecosystem. This role will focus on ensuring high-quality, consistent, and synchronized client data across EDM, CRM, CLM, VRM, and downstream data platforms. The individual will play a key role in supporting BAU operations, following defined SOPs, and helping to maintain data integrity and readiness for Investments business processes
.This person must have a robust attention to detail, a practical execution mindset, and the ability to work collaboratively with onshore and internal teams to ensure client data is accurate, complete, and available when needed
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We will count on you fo
r:Support the ongoing maintenance of client data for CRM-related processes and ensure data is accurate, complete, and up to dat
e.Validate and reconcile client data across EDM, CRM, CLM, VRM, and downstream data platform
s.Follow defined SOPs to manage BAU client data updates, checks, and issue resolutio
n.Monitor data changes and support the interim state between current and target operating model
s.Investigate and resolve data mismatches, missing records, and exceptions in client data flow
s.Coordinate with onshore and internal stakeholders to ensure client data issues are tracked and closed efficientl
y.Perform regular data quality checks and ensure consistency across related system
s.Support business users and investment teams by providing high-quality, reliable client dat
a.Document recurring issues, operational steps, and controls to strengthen the BAU support mode
l.Contribute to continuous improvement in client data support processes and data quality
📌 Lead Specialist (India)
🏢 Marsh
📍 India