Description
We are looking for enthusiastic Customer Support Representatives to join our team, focusing on providing exceptional chat support to our customers. This role is ideal for freshers/entry-level candidates eager to kickstart their career in customer service.
Responsibilities
- Provide prompt and accurate responses to customer inquiries via chat.
- Assist customers in troubleshooting issues and provide effective solutions.
- Maintain a high level of customer satisfaction by delivering friendly and professional service.
- Document customer interactions and feedback in the support ticketing system.
- Collaborate with team members to improve support processes and customer experience.
- Stay updated on product features and policies to effectively assist customers.
Skills and Qualifications
We are looking for customer support _ Chat support role from Freshers to 2 Years Experience Resource.
- Excellent written communication skills in English.
- Solid problem-solving skills and ability to think critically.
- Proficiency in using chat support tools and CRM software.
- Ability to multitask and manage time effectively.
- Customer-oriented mindset with a passion for helping others.
- Basic knowledge of computer systems and troubleshooting techniques.
- Complete Work from Office
- Rotational Shift
- Rotational Week off
Interested candidate Can share their updated CV to (HIDDEN TEXT)
Best Regards
Nayana