Roles and Responsibilities
- Provide technical support to customers on CNC grinding machines, including troubleshooting and resolving issues related to machine operation, maintenance, and performance.
- Collaborate with cross-functional teams to develop recent product designs, specifications, and documentation for CNC grinding machines.
- Conduct site visits to inspect customer installations and provide recommendations for improving machine performance and efficiency.
- Develop and maintain relationships with key accounts by providing exceptional service, responding promptly to inquiries, and ensuring timely delivery of products.
- Stay up-to-date with industry trends and competitor activity to identify opportunities for innovation and improvement.
Desired Candidate Profile
- 5-9 years of experience in Application Engineering or a related field (CNC grinding machines).
- Diploma/B.Tech/B.E. degree in relevant discipline (Automobile/Mechanical).
- Strong understanding of machine tools such as lathe, milling machine, VMC; knowledge of grinding process control systems an added advantage.