The Workday Customer Support Team is passionate about Customer service, innovation and excellence.
They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers..
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes..
What would you do all day
- Handle a queue of Learning product cases, prioritizing issues based on severity and customer impact.
- Using technical skills to solve complex problems, lead change, implement solutions, and handle time critical issues.
- Work with Product Managers, QA and Development to identify solutions or workarounds.
- Balance ownership of existing case load while solving newly discovered issues.
- Maintain your knowledge of recent functionality and compliance changes.
- Contribute to our Knowledge Centered Service by creating Knowledge articles.
- Use your energy, drive, adaptability, and passion to inspire others throughout the company.

Location:



This position is based in the Workday Pune office.
Candidates must be local to Pune, India or be willing to self-relocate.
Candidates will be expected to work from the office at least 50% of the time.
The Analyst will be working on a 11am 8pm IST shift..
About You
Basic Qualifications
3+ years in one of the following:
- SaaS software support
- Technical Customer Support experience, providing software support for other functional enterprise software applications

Other Qualifications
- Demonstrable ability to support or implement HCM, Talent Acquisition or Talent solutions.
- Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes.
- Ability to collaborate with multiple partners across a diverse organization.
- Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities.
- Manage in

📌 Technical Customer Support Analyst Learning Application (Pune)
🏢 Workday
📍 Pune