The Workday Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
What would you do all day
- Handle a queue of HCM support cases, prioritizing issues based on severity and customer impact
- Work through exciting problems, motivate change and implement solutions
- Handle time critical issues
- Build solid relationships with our customers
- Collaborate with Product Managers, QA and Development to determine solutions or workarounds
- Balance ownership of existing case load while troubleshooting newly discovered issues
- Maintain your knowledge of current functionality and compliance changes
- Maintain certifications and training as required for the role
- Get involved with initiatives,



councils and projects that inspire your passion in support
- Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company
- Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)

Key Responsibilities: Understand and support our customers in the following areas:
- Employee workflows
- Staffing Transactions: Hire, Onboarding, Change Job, Termination
- Form I-9 and E-Verify
- Case Management
- Knowledge Management
- Personal Information

About You
Basic Qualifications
- 3 years of experience with SaaS Enterprise software (eg. SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or a similar application) in a support, implementation or consulting environment

Other Qualifications
- Demonstrable ability to support or implement HCM, Workforce Management, Payroll, VMS or Higher Ed applications
- Ability to engage and coordi

📌 Sr Associate Technical Support Delivery Analyst (Pune)
🏢 Workday
📍 Pune