- 2+ years of customer support engineering experience,
- providing technical support for software and environment issues
- for enterprise software applications: SaaS, Oracle, SAP, Netsuite,
- Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or
- Cornerstone.
- 2+ years of experience supporting or implementing integration
- solutions or related SaaS /ERP enterprise products.

Technical Expertise:
- Proven hands-on experience in creating Core Connector Worker
- integrations and Outbound Studio integrations with APIs (web
- services) and/or have hand-on with similar toolset i.e. MuleSoft
- Anypoint Platform, Boomi, Zapier.
- Proficiency in using tools like Postman and SOAP UI for API web
- service testing and troubleshooting.
- Robust understanding of AWS or GCP, with cloud certifications or
- hands-on experience in these environments.
- Expertise in analyzing and troubleshooting flowcharts and design
- documents related to end-to-end development of integrations.

Additional Skills:
- Familiarity with integration tools and technologies,



ensuring
- seamless data exchange and workflow automation.
- Ability to diagnose and resolve complex technical issues involving
- integrations, APIs, and system configurations.
- Strong analytical skills to interpret integration logic and identify
- potential optimizations or improvements.

Other Qualifications
- Strong planning, scheduling, and organization skills.
- Excellent verbal and written communication skills.
- Ability to absorb new technologies and features quickly.
- Excellent analytical, problem solving, and multi-tasking skills
- Ability to work in a fast paced, dynamic, and fun team environment
- A team player attitude, who will work across the organization and
- company to continue improving the way we serve our customers.
- Ability to deal with the stress related to escalation impact and
- resolution timeframes and conflicting/competing priorities

📌 Sr Associate Technical Support Delivery Analyst (Pune)
🏢 Workday
📍 Pune