The candidate should be essentially from elevator background having experience in Service to lead
a team of Customer Service Professionals in the given area towards excellence for achievement of
business objectives in Service Function through the following:
- Overall responsible for service revenues from area.
- Provide leadership Supervisor and various stake holders in the department to achieve business targets.
- Including setting their annual business targets and periodical review to achieve the results.
- Drive excellence in field operations through supervisors
- Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
- Position will be responsible for Techno Commercials for 2000 units.
- Annual Manpower planning and enhance field productivity.
- Sub Con Management and Development to support field operations.
- Maintain cordial relations with builders, owners and architects
- Coach and develop internal talents for taking up higher responsibilities in the organization.




- Drive service transformation initiatives in the area
- Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
- Visit job sites, Periodical visits to all Key customers and maintain CRM
- Receivable Management day-to-day updates to Zonal Head / Finance
- Work towards customer delight and customer appreciation
- Tracking of all customer complaints and speedy response/resolution
- MIS / Reporting / Review with team.

Education & Experience required
- Diploma/BE in Engineering and MBA.
- 10-15 years in handling service in Elevator industry
- Excellent Communication & Interpersonal skills
- Assertive, Proactive, Result orientated and Self-starter

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately

📌 Manager - Service (Ahmedabad)
🏢 Otis
📍 Ahmedabad