Role & Responsibilities:
- Planning, Organizing & Monitoring end to end first mile and middle mile operations.
- Manages the manpower planning & shift rostering as per the load projections and productivity targets.
- Proper implementation of the policies and is a part of audit team to find gaps and implement solutions.
- Compliance to the SOPs and facility 5S.
- Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles.
- Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet.
- Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile).
- Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics,



first mile metrics).
- HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

Person Specifications- Skillsets/Education:
- Educational Background Bachelors Degree (is a MUST ) preferably engineering
- Functional Skills People management, Operations Management
- Personal Attributes - Curiosity, Ownership, Agile
- Behavioral Skills - Positive communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.

Ability to work well in a team environment.

📌 Manager- Kolkata Dankuni
🏢 Delhivery
📍 Kolkata