- 5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software product
- Experience managing highly escalated cases across multiple enterprise customer accounts.
- Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language

Other Qualifications
- Excellent analytical skills and ability to come up with solutions / workarounds to complex problems
- Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
- Proactive, empathetic, team player who is responsive to customer needs and concerns
- Have attention to detail and deep understanding of support best practices
- Experience collaborating with internal development and/or QA teams, acting as a customer advocate.
- Had previous experience or knowledge of finance and/or financial planning software applications or integrations
- Have these technical skills:
- Web Services / API
- ETL, Pentaho, Integration Implementation or Support
- Jenkins & Git
- K8s and Docker
- ELK / any log aggregation tool
- JavaScript

📌 Software Support Engineer (Pune)
🏢 Workday
📍 Pune