Serve as a part of an ServiceNow IT operations management (ITOM) team in a fast-paced Web application environment supporting the Alight business. Work with the customers and team to comprehend requirements and provide recommendations based on ITOM system capabilities, industry best practices, and the preferred outcome. Work in a dynamic, large team and setting supporting the business, using next-generation tools, standards, and processes, including AWS, Automation, ServiceNow, Terraform, and operating in an Agile environment. You will be developing and supporting the following ServiceNow products within this role: Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management.
The primary responsibilities of the role include:
- Partners with business and IT operations stakeholders to define, prioritize and execute ServiceNow ITOM operational needs and enhancements to successfully deliver ongoing capabilities.
- Leads sessions to gather, define, and document business and technical requirements and operate in an agile environment.




- Develops and implements new ServiceNow ITOM features and modules for Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management.
- Provide ongoing ServiceNow technical support for following ServiceNow Products: Service Mapping, CMDB, Discovery, Software Asset Management, and Hardware Asset Management.
- Supports and maintains ServiceNow ITOM technical server environments (e.g. ServiceNow mid servers), including oversight of ongoing development activities and system administration.
- Oversees and executes migration of code and configurations across ServiceNow development, test, and production environments, including planning, testing and change management.
- Creates technical requirements, design, and playbook documentation to support ServiceNow ITOM initiatives.
- Maintain and ensure the ServiceNow configuration management database (CMDB) to ensure is accurate and up to date.

📌 ServiceNow ITOM Senior Engineer (Secunderabad)
🏢 Alight
📍 Secunderabad