The individual will be involved in the following critical activities:
- Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems.
- Work closely with CRM and .COM teams to understand routing strategies for optimal customer experience.
- Work closely with NICE CXOne team and platform and testing call flows.
- Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios.
- Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing.
- Perform integration and functional testing for code delivered by the development team during each sprint.
- Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing
- Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs




- Design and implement test strategy and develop estimates.
- Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing)
- Work closely with onshore and offshore testers to ensure testing deliverables are met
- Follow standard QA methodologies to ensure the delivery of quality products.
- Log and report defects and escalate issues
- Work to meet project schedules, timelines and deadlines.
- Experience with Test Management tool s (a plus)
- Support business users in UAT activities for all major and minor releases.
- Support once a month weekend production validation for all major releases
- Solid attention to detail
- Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile

The ideal experience and critical competencies for the role include the following:
- Bachelor s degree in Computer Scien

📌 Test Engineer (Gurugram)
🏢 Alight
📍 Gurugram