Job description
Responsibilities
Key Responsibilities:
- Maintaining, documenting, Technology/Application Support and Service Level Agreements.
- Manage user access and onboarding for platforms, including Active Directory (AD) and cloud-based tools.
- Develop, implement, and manage IT solutions to improve visibility, automate workflows, and optimize IT operations.
- Work closely with the onshore/offshore/cross-functional team providing ongoing support for the Annalect technology and Business teams.
- Ongoing support of the Annalect technology and Business teams using existing tools or to be built tool/application sets.
- Strong understanding of ad platforms such as Google Ads, Meta, TikTok, Amazon DSP, DV360, The Trade Desk Etc.
- Must have good QA Skill to compare key advertising metrics (Clicks, Impressions, Cost, etc.) between the platform and the destination data.
- Documenting, implementing and managing statistics to ensure that the AOS team is operating at a highly productive and effective level.
- Monitoring and handling incident response of the infrastructure, platforms,



and core engineering services. Troubleshooting infrastructure, network, and application issues. Help identify and troubleshoot problems within environment.
- Must be able to work both independently and as a productive member in a team.
- Leads team projects and activities using project management methodology.
- It is expected that this position will require 40% process/procedure and 60% technology skills
- Can be available 24x7 for occasional technology / application related issues.
- Support robots encountering issues by taking on tickets and identifying root cause analysis.
- Maintain and update documentations whenever changes are made to the robots.
- Knowledgeable and able to support RPA infrastructure and architecture.

Qualifications
Required Skills
- 5-7 years of relevant and progressive experience as a Technology Operations Analyst, or in similar role
- Self-motivated and action-drive

📌 IT Operations (Coimbatore)
🏢 Omnicorm Media Group
📍 Coimbatore