We are seeking a detail-oriented and proactive skilled to manage and optimize operations across leading e-commerce marketplaces. This role includes managing listings, coordinating inventory, processing orders, handling claims, and improving customer experience—all critical for driving online sales growth and operational excellence.
Key Responsibilities
Marketplace Management
- Manage listings across Amazon, Flipkart, Myntra, Tata Cliq, etc.
- Ensure product details, pricing, and images are accurate and optimized.
- Improve product visibility and ranking through platform tools.
Order & Inventory Coordination
- Oversee order processing and on-time dispatch.
- Work closely with warehouses and logistics for stock planning.
- Prevent inventory imbalances and coordinate replenishments.
Claim Handling
- Investigate customer claims related to damage, delivery delays, or product issues.
- Validate order data and platform policy terms.
- Provide resolutions or escalate disputes professionally.
Customer Support & Resolution
- Manage online feedback, returns, and complaint handling.
- Address refund queries and maintain high customer satisfaction.
Required Skills & Competencies
- Hands-on experience with e-commerce portals and marketplace tools .
- Strong knowledge of ERP/OMS systems .
- Advanced MS Excel and data reporting capabilities.
- Excellent communication and issue resolution skills .
- Experience in claim and order management .
- Ability to multitask and thrive in a fast-paced team environment .
Qualification
- Graduate in Business, Commerce, or a related field.
- (MBA or PGDM preferred)