At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
Our Values:
Champion People be empathetic and help create a place where everyone belongs.
Grow with purpose be inspired by our higher calling of improving lives.
Be Alight act with integrity, be real and empower others.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Job Description
M1 - Assistant Manager
About the role
A Quality Manager is a skilled responsible for overseeing and managing all aspects of quality assurance and quality control within the leave solutions process.
The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team.
High-Level Responsibility Areas
- Oversee inspections, testing, and audits to identify and address defects. They also implement preventative measures to minimize future issues.
- Analyze quality data to identify trends and areas for improvement. Develop and implement solutions like corrective actions (fixing problems) and preventative actions (stopping problems before they occur)
- The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions.
- Relationship management with onshore TMs
- Create goals and performance plans for teams.
- Effectively partner with the support functions such as Quality, H.R, T&A;, RM, TD
- Manage Span ranging from (15-20)
- Performance Management
- Pe