PURPOSE OF THE ROLE
- To plan & execute high quality, on-time and on-budget delivery of assigned projects.
- To ensure customer satisfaction through delivery excellence.
- To ensure efficacy of customer communication & reporting.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Plan and track project timelines and milestones using appropriate tools.
- Ensure project level customer satisfaction targets are met
- Plan & execute deliverables within schedule, cost and quality
- Proactive communication & timely response to customers
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Estimate the resources needed to achieve project goals.
- Plan & track direct costs of the projects
- Plan & track utilization of resources, such as manpower, software, hardware, infrastructure etc
- Ensure projects are executed within budget
- Ensure accuracy & timelines of invoices
- Ensure all projects are executed in compliance with process / quality standards of organization and according to contractual terms
- Adherence to project contractual compliances
- Ensure process adherence & improvements
- Compile project MIS on a periodic basis and review with customer
- Improve team productivity
- Ensure the induction & assimilation of people to the projects
- Retention, Development & career progression of team members
- Resolve people issues and Employee satisfaction within projects
EDUCATION QUALIFICATION
- Degree B. E/MCA
- Certifications (if any) NA
MINIMUM EXPERIENCE REQUIRED
- 4 years of domain experience and 4 years of project management
- Minimum 2 years experience in managing large teams of 20-40 resources
DOMAIN/ FUNCTIONAL SKILLS
- Project management skills, like estimation, planning, monitoring and controlling, etc
- SDLC Process awareness
- Knowledge in multiple technologies
- ODC Engagement Model
- Domain knowledge