The Sr Manager - Testing manages E2E delivery of Testing projects for the portfolio (1 large LoB or small CBUs). Sr Manager - Testing is responsible for customer management, Internal stakeholder management, innovations (ideas/accelertors etc.) and cost optimization. Sr Manager - Testing is also responsible for driving transformation solutions to new/existing customers, be involved in pre-sales activities and ensure process compliance.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Expand existing portfolio through transformation solutions to customers
- Optimization of cost by aligning to Org goals (Resource Utilization, Team Pyramid, Onsite/Offsite ratio etc) and reducing billing loss
- Ensure realization of existing revenue
- Build customer trust by delivering innovating solutions and meeting customerss stated and unstated business needs.
- Manage customers (Weekly/Monthly meetings, Governance)
- Ensure CSAT/PSAT as per organization standards and goal
- Ensure project delivery as per agreed timeline and quality




- Prepare and Track project plans and conduct task estimation and resource allocation.
- Review Key Test Deliverables and artifacts produced by the team and ensures they meet organisational standards.
- Ensure compliance of self and team to organizational policies and processes.
- Drive idea generation initiatives for improvements (Testing, Organization processes etc.), development of accelerator/tools/macros
- Implementation of Org initiative (process improvement, automation etc.)
- Participate/present in conferences and seminars
- Identify training needs of the team and ensure completion of mandatory trainings by the team
- Effectively Manage Teams maintain a healthy work workplace.
- Identify capable / skilled resources from next level, Mentor and coach them to take up higher responsibilities/deliverables

EDUCATION QUALIFICATION
- Degree B.EB.TechM.TechMCAM.Sc
- Certifications (if any)

MINIMUM EXPERIENCE REQUIRED
- Overall (in years) 12+ years
- Relevan

📌 Senior Manager (Bengaluru)
🏢 SLK Software
📍 Bengaluru