Purpose of the Role:
To lead and manage operations across a region, ensuring performance, revenue generation, and adherence to organizational values and culture.
Key Responsibilities:
- Oversee the operational performance of assigned PODs; provide feedback for continuous improvement
- Guide and mentor POD Owners on strategy and process enhancements
- Analyze performance data to drive decisions on hub and manpower expansion
- Ensure process compliance and zero discrepancies in coordination with POD Owners
- Act as a brand ambassador on the ground, ensuring service quality and operational excellence
- Collaborate with the Sales team to grow shipment volumes
- Manage budgets and productivity for assigned PODs
- Work closely with HRBPs and TA teams to close open positions
- Handle escalations from top management and resolve them in alignment with POD Owners

Key Skills Required:
- Operational Excellence
- Problem Solving
- Robust Communication
- Workforce Management
- Business Leadership

📌 Head of Operations, West (Mumbai)
🏢 PSS Global
📍 Mumbai