We are seeking a Customer Service Executive to manage client relationships, resolve issues, and ensure customer satisfaction. The role involves handling inquiries and complaints, conducting follow-ups, gathering feedback, and working with cross-functional teams to improve overall customer experience and drive retention.
Key Responsibilities
- Address and resolve customer inquiries, issues, and complaints promptly.
- Conduct follow-ups to ensure customer satisfaction.
- Collect customer feedback and share insights with relevant teams.
- Collaborate with internal teams to enhance service quality and customer experience.
- Build and maintain long-term customer relationships to drive retention.
Skills
- Customer Service, Relationship Management, Complaint Resolution, Feedback Collection, Customer Retention, Communication Skills, Problem Solving, Collaboration
📌 Customer Relationship Executive (Noida)
🏢 CAREER SOLUTIONS
📍 Noida
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