This is a critical leadership role responsible for driving end-to-end customer service operations including SAP & CRM process management, order fulfillment, analytics, and cross-functional coordination with sales, finance, and asset management.
Key Responsibilities:
- Lead the CS team and drive high service levels
- Oversee SAP/CRM systems, training, and data accuracy
- Manage customer code creation, order execution, and internal queries
- Generate reports, track order fulfillment, and review SOPs
- Train and upskill the CS team regularly

What We re Looking For:
- Solid leadership and team management skills
- Proficiency in Excel; knowledge of SAP is a plus
- Excellent communication and attention to detail
- Ability to thrive in a high-pressure, high-volume environment
- Graduate / MBA preferred

Work Environment:
- Full-time, in-office role (Mumbai)
- No travel required

📌 Head - Customer Service (Mumbai)
🏢 PSS Global
📍 Mumbai