30 Jul
|
PSS Global
|
Mumbai
Key Responsibilities:
- Develop and execute an alternate channels strategy aligned with digital goals, enhancing customer experience while ensuring regulatory compliance.
- Manage the lifecycle, feature enhancements, and performance of channels to drive profitability. Oversee ATM network operations and optimize digital platforms like Net and Mobile Banking.
- Set high customer experience standards, manage budgets, and lead a high-performing team while ensuring compliance and risk management.
- Manage the lifecycle of alternate channel products, including feature enhancements, launches, and upgrades.
- Monitor performance metrics to drive profitability, lead cross-functional teams, and optimize platforms for customer satisfaction. Ensure regulatory compliance and manage cybersecurity risks.
Educational Qualifications And Experience:
- Experience Range: 14 to 18 Years
- Qualifications: MBA
📌 Head Alternate Channels (Mumbai)
🏢 PSS Global
📍 Mumbai