Bodycraft Spa & Salon is looking for a Guest Relations Officer to join our energetic team and embark on a rewarding career journey. The role focuses on delivering exceptional guest experiences by ensuring smooth communication, addressing inquiries, resolving issues, and maintaining high service standards.
Key Responsibilities
- Welcome guests warmly and assist with check-in and check-out procedures.
- Respond promptly and professionally to guest inquiries, requests, and complaints.
- Provide information about services, facilities, and local attractions.
- Manage reservations and coordinate special requests or VIP guest requirements.
- Maintain effective communication with internal departments to ensure seamless guest service.
- Address and resolve guest concerns, escalating to management when necessary.
- Ensure guest satisfaction by monitoring feedback and maintaining quality standards.
- Support the front desk team in handling reservations and guest management.