Responsibilities:
Persistency Management:
- Monitor and analyze persistency ratios regularly to identify trends and areas of improvement
- Develop strategies to enhance policy renewal rates and reduce lapses
- Implement retention initiatives to maintain long-term client relationships

Data Analysis and Reporting:
- Analyze policy data to identify at-risk policies and develop targeted interventions
- Prepare detailed reports on persistency metrics, presenting insights to senior management
- Track and report performance against targets and benchmarks

Measures of Performance:
- Improvement in persistency ratios
- Reduction in policy lapse rates
- Customer satisfaction and retention levels
- Achievement of renewal and retention targets

Required Qualifications and Experience:
- Graduate or Postgraduate
- Analytical knowledge
- Minimum 4 years of experience, preferably in persistency or retention roles

Knowledge and Skills Desired:
- Robust analytical skills and proficiency in data analysis tools (e.g., Excel)
- Excellent communication and interpersonal skills
- Familiarity with CRM systems and customer retention strategies

📌 Assistant / Deputy Manager - Retention (Pune)
🏢 PNB Metlife
📍 Pune