The Returns Executive will be responsible for managing the end-to-end vendor return lifecycle, ensuring timely processing of return claims, coordinating reverse logistics, and minimizing inventory write-offs through effective execution and stakeholder management.
Key Responsibilities
1. Vendor Returns Management
Manage end-to-end return processes with pharmaceutical vendors.
Coordinate approvals, return authorizations, and documentation with vendors.
Track pending return claims and ensure timely closure.
2. Reverse Logistics
Plan and coordinate return pickups from warehouses.
Liaise with warehouse, transport, and vendor teams for smooth execution.
Monitor return shipment status until successful closure.
3. Near-Expiry Inventory Management
Identify SKUs approaching expiry.
Coordinate timely returns to vendors to minimize write-offs.
Track return eligibility as per vendor policies.
4. Reconciliation & Documentation
Reconcile physical returns against system records.
Ensure issuance and receipt of credit notes.
Maintain complete documentation for audits and compliance.
5. MIS & Reporting
Publish periodic dashboards covering:
Return value
Pending return ageing
Vendor-wise performance
Credit note status
Write-off prevention metrics
6. Cross-functional Coordination
Work closely with:
Procurement
Warehouse Operations
Finance
Supply Chain
Vendor Partners
to ensure timely execution of return activities.
7. Process Improvement
Identify bottlenecks in the return lifecycle.
Drive automation and process standardization initiatives.
Improve turnaround time (TAT) for vendor returns.
Desired Skills
Solid analytical and coordination skills
Excellent follow-up and stakeholder management
Good knowledge of MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, basic formulas)
Ability to work with large datasets
Attention to detail
Strong communication skills
Preferred QualificationBachelor's degree (B.Com/B.Sc/B.Pharm/BBA or equivalent)
1–3 years of experience in Procurement, Supply Chain, Warehouse Operations, or Vendor Returns
Experience in the pharmaceutical or healthcare industry will be preferred