Description The L2 associate acts as the primary interface between Amazon and our stakeholders so to our seller POCs - you ARE Amazon L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides expedites prompt and productive service to Amazon customers delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications - Bachelor s degree or experience translating customer needs into business requirements Preferred Qualifications - Experience in logistics transportation supply chain import export operations or data entry data administration - Bachelor s degree or experience working for Amazon or any Amazon subsidiary or affiliate Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner