Summary We are seeking a dynamic and technically adept Zoho Support Manager to join our growing technology team in Surat or remotely This role is pivotal in ensuring seamless operation and user satisfaction across Zoho-based platforms used internally and by clients The ideal candidate will serve as the primary technical liaison troubleshooting complex issues providing timely support and contributing to system optimization With a robust foundation in technical problem-solving hands-on Zoho experience and basic coding proficiency you will play a key role in enhancing platform reliability user experience and operational efficiency This position offers a unique opportunity to grow within a fast-paced tech environment while supporting mission-critical business systems Responsibilities Provide first and second-level technical support for Zoho CRM Zoho Recruit Zoho Mail and other Zoho suite applications Diagnose troubleshoot and resolve technical issues reported by internal teams and clients promptly and effectively Collaborate with development and product teams to escalate and track resolution of complex system bugs and feature gaps Develop and maintain documentation for common issues workflows and system configurations Utilize basic coding JavaScript SQL or Zoho Creator scripting to customize workflows automate repetitive tasks and enhance system functionality Conduct user training sessions and create knowledge base content to improve self-service capabilities Monitor system performance and proactively identify potential issues before they impact users Assist in the implementation and configuration of new Zoho modules and integrations Maintain accurate records of support tickets resolutions and service-level agreements SLAs Stay updated on Zoho product updates new features and best practices to ensure optimal system utilization Requirements Requirements Bachelor s degree in Computer Science Information Technology or a related field or equivalent practical experience 0-2 years of hands-on experience in technical support IT helpdesk or Zoho ecosystem administration Strong technical aptitude with proven experience in troubleshooting Zoho CRM Zoho Books Zoho Projects and Zoho Flow Proficiency in basic coding scripting languages such as JavaScript SQL or Zoho Creator scripting Familiarity with API integrations web services and data migration processes Excellent problem-solving skills and a customer-focused mindset Ability to communicate technical concepts clearly to non-technical users Self-motivated detail-oriented and capable of working independently or in a team environment Willingness to work remotely or from our Surat office with flexible hours as needed Preferred Skills Not mandatoty Certification in Zoho e g Zoho Certified Associate or similar Experience with Zoho Creator or Zoho Analytics Exposure to Agile or DevOps practices

📌 Require A Zoho Support Manager For Surat/ Remote Opening
🏢 TestHiring
📍 Surat