Process-Domestic International Inbound Outbound Designation-Customer Support Associate CSA Voice Non-Voice Roles Responsibilities Handle customer queries via calls chat or email professionally Provide accurate information and solutions within defined SLAs Maintain a positive empathetic and qualified attitude with customers Document customer interactions and update CRM systems Follow communication guidelines scripts and company procedures Escalate unresolved queries to senior teams when needed Ensure customer satisfaction through timely follow-up Manage high-volume inbound outbound customer interactions Collaborate with team members to achieve performance targets Understand customer needs and provide product service information Required Skills Short Version Good communication skills English Hindi or relevant language Active listening and problem-solving ability Basic computer knowledge typing skills Patience and customer-first approach Ability to work in shifts Teamwork and time management skills Qualification 12th Graduate Freshers or Experienced both can apply depending on process Age Criteria -18 to 35 Years Shift Timing Male Females - Rotational Shift Rotational week-offs Interested Candidate Contact With (phone hidden) Job Type Full-time Pay From 18 000 00 per month Benefits Paid sick time Education Higher Secondary 12th Pass Preferred Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Hindi Preferred Work Location In person

📌 Customer Support Associate (Maharashtra)
🏢 EyeTGlobal
📍 Maharashtra