About Axis Max Life Axis Max Life Insurance Limited formerly known as Max Life Insurance Company Ltd is a joint venture between Max Financial Services Limited MFSL and Axis Bank Limited Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution including agency and third-party distribution partners It has built its operations over two decades through a need-based sales process a customer-centric approach to engagement and service delivery and a well-trained human capital Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute reflecting its commitment to creating a positive and empowering work environment ComeAsYouAre LGBTQIA and PwD candidates of all ages are encouraged to apply null Key Responsibilities o Managing office administration assets and upkeep of the same o Agents Contracting o New Business Processing o Banking of Initial Renewal Premium o Managing Petty cash vendor payments o Retention of Surrender Requests o Execution of all Service Requests - Post Policy Issuance o Reverting on customer queries and complaints o Maintaining high NPS Scores o Life and Health Claims processing o Handling compliance issues o Audit Rating Measure of Success o Service to Delight- 3Days o Customer Engagement - 70 o Surrender Retention - 68 o NPS-85 o 100 Banking with 24 hours o Vendor payment TAT should be 10 days o Surrender Requests Desired qualifications and experience o Graduate Post-Graduate in any discipline o 2-3 years experience handling front end customer services o Knowledge of service quality is required Knowledge and skills required o Must be highly customer centric o Excellent communication skills o Positive co-ordination skills o Data management on Excel should be good State Punjab Branch Pathankot 1 Defence Department Operations Function Operations - Agency Posted On 21-Nov-2025