A Workshop Service Operations Ensure smooth day-to-day functioning of the service workshop Allocate jobs to technicians and monitor progress Ensure adherence to OEM manufacturer service standards and guidelines Conduct pre-delivery inspections PDI and ensure timely delivery of serviced vehicles Monitor quality of repairs reduce repeat complaints and ensure zero errors B Customer Management Address customer queries complaints and escalations efficiently Maintain high customer satisfaction and retention rate Conduct service reminders follow-ups and post-service feedback calls Ensure transparency in billing and accurate estimation of job costs C Revenue Performance Achieve monthly service targets labor revenue spare parts sales AMC RSA etc Promote value-added services service packages and extended warranties Control workshop expenses and manage profitability D Team Management Supervise and train Service Advisors Technicians and Helpers Conduct skill development sessions and ensure team performance Maintain discipline productivity and a protected work environment E Inventory Documentation Coordinate with parts department for required spare parts availability Ensure correct documentation of service jobs warranty claims insurance work etc Maintain service records and prepare weekly monthly performance reports F Compliance Quality Ensure compliance with company OEM and safety standards Conduct regular audits and implement process improvements Maintain cleanliness and safety standards in the workshop area CONTACT HR (phone hidden) Job Type Full-time Pay 23 000 00 - 26 000 00 per month Benefits Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund Experience BIKE SERVICE 4 years Preferred License Certification Driving Licence Required Work Location In person

📌 Service Manager (Karaikudi)
🏢 Anaamalais Royal Enfield
📍 Karaikudi