Job Title Customer Services Executive Location Okhla Phase II Delhi Company Pannest Integrated Services Pvt Ltd About Us Founded in 2012 by Mr Akhtar Shaik and Mr Pradeep Thosar Pannest Integrated Services Pvt Ltd is a leader in the logistics sector known for its smart scalable and future-ready solutions We offer services ranging from air freight to temperature-controlled and last-mile deliveries With over 45 years of combined experience our mission is to provide reliable and efficient logistics solutions for Indian businesses Operating pan-India with multiple locations our headquarters is in Andheri E Mumbai Work Details Onsite 6 days a week Timings 10 00 AM - 7 00 PM Flexible Key Responsibilities Maintain and strengthen relationships with clients through regular communication Act as the first point of contact for client escalations inquiries complaints and service requests Follow up with clients to ensure timely resolution of issues Have to prepare reports on customer satisfaction service metrics and client interactions Support senior management in analyzing client feedback to improve services Coordinate with operations and sales teams to meet client requirements Utilize CRM tools to track interactions manage client data and maintain records Skills Requirements Excellent communication and interpersonal skills Ability to handle escalations professionally and ensure timely resolution Strong problem-solving and customer service orientation Familiarity with CRM tools and MS Office Ability to work independently and manage multiple client requests Note This JD is just for your reference at the time of your interview the role would be discussed in more detail Job Types Full time Permanent Pay 18 000 00 - 22 000 00 per month Benefits Provident Fund Work Location In person

📌 Customer Service Executive (New Delhi)
🏢 PANNEST INTEGRATED SERVICES
📍 New Delhi