Courier Customer Service Executive - Position Courier Customer Service Executive Location Chennai Employment Type Full-time Overview The Courier Customer Service Executive is responsible for handling customer inquiries tracking shipments resolving delivery issues and coordinating with delivery agents to ensure smooth and timely parcel delivery The role requires excellent communication skills problem-solving abilities and a customer-first approach Operational Tasks Create and manage pickup requests in the CRM system Verify customer details shipment documents and address accuracy Monitor delivery performance and follow up on pending or undelivered parcels Documentation Reporting Maintain logs of customer interactions and actions taken Prepare daily weekly customer service and shipment status reports Ensure proper documentation for COD returns and undelivered shipments Shipment Coordination Coordinate with courier delivery executives drivers and warehouse teams for smooth pickup and delivery Update customers proactively in case of delays exceptions or address issues Manage daily tracking reports and ensure all shipments are updated in the system IMMEDIATE OPENING Contact 91 (phone hidden) Job Types Full time Permanent Fresher Pay 12 000 00 - 20 000 00 per month Work Location In person

📌 Courier Executive (Tamil Nadu)
🏢 Vibrace Technologies
📍 Tamil Nadu