About Rippling Rippling gives businesses one place to run HR IT and Finance It brings together all of the workforce systems that are normally scattered across a company like payroll expenses benefits and computers For the first time ever you can manage and automate every part of the employee lifecycle in a single system Take onboarding for example With Rippling you can hire a new employee anywhere in the world and set up their payroll corporate card computer benefits and even third-party apps like Slack and Microsoft 365 all within 90 seconds Based in San Francisco CA Rippling has raised 1 4B from the world s top investors including Kleiner Perkins Founders Fund Sequoia Greenoaks and Bedrock and was named one of America s best startup employers by Forbes We prioritize candidate safety Please be aware that all official communication will only be sent from Rippling com addresses About the role We are looking for a seasoned customer success leader to join our Implementation team As a first line manager you will coach and develop a team of 4-6 Data Specialists engage on high priority customers and drive improvement on key metrics You will also coordinate cross-functionally with our Implementation Product Engineering and Customer Support teams to ensure a seamless customer onboarding experience What you will do Develop Data Specialists through hands-on coaching and mentorship Support hiring onboarding of new Data Specialists Successfully prioritize work based on urgency revenue and customer sentiment risk Continuously evaluate improve and streamline internal processes for increased simplicity and efficiency Define track monitor continuously improve performance on key metrics KPIs Collaborate cross-functionally with Rippling Implementation Implementation Analyst and Support teams to create a seamless customer journey Collaborate with Product Engineering to continuously improve product functionality based on team feedback in Implementation What you will need 5 years of SaaS experience in professional services implementation or customer success 2 years of professional experience leading a team passion for supporting and guiding a team s growth career progress and job performance Ruthless prioritisation and time management Boundless energy to help your team and your customers all with a can-do attitude Strong attention to detail and ability to solve complex interdependent problems Versatile to scaling and changing organizations and responsibilities Additional Information Rippling is an equal opportunity employer We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process To request a reasonable accommodation please email accomodations rippling com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture For office-based employees employees who live within a defined radius of a Rippling office Rippling considers working in the office at least three days a week under current policy to be an essential function of the employee s role

📌 Manager, Data Specialist (Karnataka)
🏢 Rippling
📍 Karnataka