Key responsibilities Require 2 to 4 years experience Customer support Respond to customer inquiries and concerns via phone email or chat Issue resolution Troubleshoot and resolve customer complaints issues and problems efficiently Product and service information Provide accurate and up-to-date information about products services and policies Order and account management Process orders payments returns and exchanges Record keeping Maintain detailed and accurate records of customer interactions and transactions Escalation Escalate complex issues to the appropriate department or manager Sales and upselling Identify opportunities to upsell or cross-sell products and services Follow-up Follow up with customers to ensure issues are resolved and satisfaction is achieved Collaboration Work with other departments to ensure a consistent and positive customer experience Feedback Provide feedback to management on customer concerns and trends Required skills and qualifications Strong communication and interpersonal skills Excellent problem-solving and conflict-resolution abilities Empathy and a customer-oriented attitude Technical proficiency with relevant systems Ability to multitask and manage time effectively Product knowledge and the ability to continuously learn about recent offerings Typically requires a high school diploma or equivalent Prior customer service experience is often preferred Job Type Permanent Pay 18 000 00 - 25 000 00 per month Benefits Provident Fund Work Location In person

📌 Customer Representative (Maharashtra)
🏢 Snark Power
📍 Maharashtra