Roles and Responsibilities Provide a full range of customer service and technical support for products in a prompt efficient and professional manner Install software programs and troubleshoot operating systems software hardware email modem and home networking issues Understand customer needs and recommend appropriate effective solutions Diagnose PC hardware software OS internet IP cable modem and cabling issues across Windows and Macintosh platforms Maintain accurate problem-call tracking using the helpdesk ticketing system Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary Prepare and process work orders for maintenance requests determine if field visits are required and ensure appropriate follow-up procedures are completed Follow up on all daily shipments to ensure on-time dispatch Accept verify and process paperwork for incoming customer returns as per standard procedures Receive incoming shipments and coordinate filing of receipts freight bills and invoices with the accounting department Adhere to standard packaging procedures including weight dimensions pallet requirements and carrier regulations Make recommendations for packaging improvements to meet carrier and compliance guidelines Perform accurate data entry maintain up-to-date system information and ensure documentation integrity Stay updated on new technologies products tools and support methodologies Review reasons for customer returns complaints and implement corrective actions Ensure regular consistent and punctual attendance must be able to work nights weekends variable schedules and overtime as required Consistently achieve or exceed defined performance expectations KPI MPS Perform other duties and responsibilities as assigned Qualifications and Education Requirements Tertiary qualification in Electrical Electronic Engineering preferred Training in handling customer calls is an advantage Call centre experience is desirable Experience in product design development or product management is an added advantage Preferred Skills Deliver best-in-class technical support with a focus on customer satisfaction consumer trends and continuous improvement Respond to technical queries from customers and identify root causes with appropriate corrective actions Process warranty RMA and spare-parts orders efficiently and accurately Manage warranty service jobs including scheduling labour and dispatching materials Build and maintain strong relationships with service agents authorize service invoices and resolve disputes Liaise closely with internal departments on technical policies processes and product training o Assist in planning and organizing technical training requirements for customer service teams Ensure all incoming technical calls and emails are handled promptly and professionally Provide technical literature product information and documentation to customers as needed Job Type Full-time Perks Health insurance Provident Fund Application Question s Shift timing is early morning- 4am Education Bachelor s Preferred Experience Technical support 2 years Required International voice process 2 years Required Location Kothrud Pune Maharashtra Required Work Location In person

📌 Tech & Cust Support Representative (Maharashtra)
🏢 Seydeltech India
📍 Maharashtra